Frequently Asked Questions


Questions regarding ManageGo?

ManageGo is a platform Weaver Rentals uses to manage online payments and maintenance requests. Our office registers and/or converts applicants into tenants in the ManageGo system. The system can only be linked to one email address, so tenants, cosigners, and other payors must share access. The default email address used for ManageGo access is the one that the tenant used on their initial rental application (most of the time it is their Crimson account). If you cannot remember which email address you used, please contact the Leasing Manager, Amber, at amber@weaverrentals.com for assistance. If you have forgotten your password, please enter your email address and click the “Forgot password?” link. This will send a password reset email to the email address associated with your ManageGo account. Weaver Rentals does not have access to passwords. Your ManageGo dashboard can be reached by logging in via the Current Tenant Portal. Once in your ManageGo dashboard, you will be able to use the “Payments” tab to make one-time payments, pay other fees (e.g. security deposit, fines, etc.), and set up automatic payments. Convenience fees will apply and are set by 3rd parties. You will be able to create new maintenance tickets and view the status of previous maintenance tickets via the “Tickets” tab. Finally, tenants will be able to update their personal account information via the “Profile” tab. If you have technical issues with ManageGo, please contact their office directly at 212.300.7950 or support@managego.com .

Questions about rent payments/accounts receivable issues?

We accept personal checks and money orders in our office. We do not accept large cash payments for security reasons. Tenants can also make online payments via ManageGo, which can be accessed through the Current Tenant Portal. Tenants can pay online using a checking account or a credit card. Convenience fees will apply and are set by 3rd parties. For further questions, please contact the Account Receivable Rep, Andrea, at andrea@weaverrentals.com. If you have technical issues with ManageGo, please contact their office directly at 212.300.7950 or support@managego.com.

Questions about property availability?

Please see our Available Rentals page. You can sort offerings by availability date to see which properties are available sooner versus later. For more information, please feel free to call our office at 205.752.1277.

Questions about the application process?

Please see our Prospective Tenants page for complete details. To review our approval criteria for applications, please see our Application Approval Criteria page. To complete an application online, please see click “Apply” located in the top banner on this page and follow all instructions. Our $20 nonrefundable application fee can be paid online via the payment link listed on the 1st question of the application or in the office with cash (exact change please), check, or money order.

Questions about the rental process?

Please see our Prospective Tenants page for details regarding the rental process from start (submitting the application) to finish (signing a lease).

Questions about scheduling a property tour?

Please use our online booking system via the “Schedule a Showing”  button on our Prospective Tenants page to schedule a tour. If you would rather schedule a tour over the phone, please call our office at 205.752.1277. Keep in mind that we must give our current tenants 24-48 hours’ notice before entering their units for tours. If you would like to schedule a tour on a Monday, please call our office in advance.

Questions about subleasing?

If you are a new applicant trying to sublease a unit FROM a current Weaver Rentals tenant, please call our office at 205.752.1277 to discuss what subleasing opportunities we currently have available. Please keep in mind that you must go through our application process and be approved prior to a sublease being granted. For complete details regarding our rental process, please see our Prospective Tenants page. The start date of a sublease depends on when the current tenant can be completely vacated from the unit and when our turnover process can be completed by both our internal maintenance team as well as 3rd party vendors (i.e. painters, cleaners). If you are a current Weaver Rentals tenant trying to sublease your unit TO a new applicant, please see the Subleasing section on our Current Tenants page for complete details. You must complete the steps listed on this page prior to a sublease being granted. For further questions, please contact the Leasing Manager, Amber, at amber@weaverrentals.com.

Questions about move-in procedures?

Please see the Move-In section on the Current Tenants page for complete details. Initial move-in emails are sent to email addresses that we have on file a month or so before the date of move-in. Your move-in date and time can be found on the first page of your lease. For further questions, please reach out to the Leasing Manager, Amber, at amber@weaverrentals.com.

Questions about maintenance requests?

Please use the information on our Maintenance page to report maintenance requests. Using your ManageGo dashboard is the best method to create a maintenance order rather than emailing a specific staff member as this system places the order directly into the maintenance queue rather than waiting for an individual to do it manually. This also safeguards against a variety of other potential delays (e.g. someone being out of the office, misplaced sticky note, etc.). Please give as much detail as possible to expediate the repair. If it is a complex issue, please call our office at 205.752.1277. For afterhours, emergency calls (burst pipe, heating/cooling not working, etc.), please contact our answering service at 205.349.8059. If the issue is not an emergency item, it will be addressed the following business day. If you have a life threatening emergency, please call 911 immediately!

Questions regarding complaints about neighbors?

If you are having an issue with a neighbor, please call our office at 205.752.1277 and ask to speak with Taylor, our Property Manager. He can also be emailed at taylor@weaverrentals.com. If the issue occurs afterhours, please go ahead and send an email as the timestamp will help with documentation of a timeline of events. If it is an urgent issue, please contact our answering service at 205.349.8059. If the issue is not an emergency item, it will be addressed the following business day. If you have a life threatening emergency, please call 911 immediately! The Tuscaloosa Police Department can also be reached via 205.349.2121.

Questions about move-out procedures?

Please see the Move-Out section on the Current Tenants page for complete details. Move-out emails are sent to email addresses that we have on file in mid-April. Your move-out date and time can be found on the first page of your lease. For further questions, please reach out to the Property Manager, Taylor, at taylor@weaverrentals.com.

Questions regarding commercial properties?

As you can see, this website is specifically designed to be a resource for our residential tenants. Weaver Rentals also owns a number of commercial properties. For questions regarding availability or current commercial tenant assistance, please contact the President, Phillip Weaver Jr., at phillipjr@weaverrentals.com.

Questions regarding outgoing payments/account payable issues?

If you have a question about a check that you have received or will be receiving from Weaver Rentals, please email our Finance Director, Rebekah, at rebekah@weaverrentals.com.

Questions about anything not listed above?

Call our office at 205.752.1277 and we will do our very best to aid you however we can.”